TERMS AND CONDITIONS
These Terms and Conditions are effective from 01/01/2017.
1.1: We are Homee Ltd T/A PlateBoss.co.uk, trading as PlateBoss.
1.3: You can contact us by email, using the address email@example.com.
1.4: If you contact us, we reserve the right to reply within a timeframe which we believe to be acceptable. At present, we believe this to be 24 hours for all communication received electronically Monday to Friday. If you contact us via email, social media, or contact form over the weekend, or outside of our normal working hours, then please allow up to 72 hours for a response.
1.4.1: If you contact us via Post, we will respond within three to five working days of receiving your postal communication. If you have requested a response by post, please allow a further five working days for this to arrive with you. If you do not specify a method of response, we will communicate with you via email.
1.5: If we need to contact you, we will do so by email in the first instance. In some circumstances.
Our Contract with You
2.1: Our Contract with the customer is initially relating to the provision of a blank number plate.
2.1.1: Once your order is placed, the film on which your registration appears will be automatically printed. At this point, the order becomes a bespoke item, and therefore is not eligible for a refund, should you initiate the cancellation process.
2.5: Once the Plate has been made, it proceeds to the Quality Control area where it is checked in accordance with Section 8 of these Terms.
2.6: If the order passes its Quality Control inspection, it will progress to the packing and dispatch stage.
2.6.1: If the order fails its Quality Control inspection, it will be returned to the relevant area of our production facility, depending on the issue identified.
2.7: Items ordered will be dispatched according to your chosen delivery method, selected and paid for at checkout.
The Provision of Documentation
4.1: We manufacture replacement number plates and do not sell personalised registration marks. When purchasing from us, you are entering into an agreement to acquire physical number plates displaying a registration number to which you are entitled.
4.2: Anything you enter on our Builder will be printed exactly as you type it. We bear no responsibility for any mistakes made by you when entering your registration into the builder.
4.2.1: As such, we do not offer compensation or reprinting due to typing or spacing errors.
4.2.2: Our Plate Builder will display a warning prior to proceeding to checkout, which reads: “All orders are printed and manufactured exactly as you have designed. Do you wish to continue to the basket?”. By clicking ‘OK’ to acknowledge and proceed, you confirm that you agree to this.
4.3: Products may vary slightly from their pictures. The images of products on our website, including the preview made by our Plate Builder, are for illustrative purposes only. Although we have made every effort to display the aspects of the products accurately, we cannot guarantee that a device’s display of the colours accurately reflects the actual features of the products. Therefore, your product may vary slightly from those images.
4.4: You are responsible for ensuring that the plate you have ordered is the correct size and shape for your vehicle. We cannot be held responsible for plates that have been ordered incorrectly in relation to size and/or shape.
Changes to Products, Refunds, and Cancellations
5.1: If you wish to make a change to the product(s) you have ordered, please contact us as soon as possible. If a change is possible, we will make you aware of any additional costs and changes to the timing of the processing or delivery of your order. We will also aim to provide you with any other information which may be requested or deemed necessary by us as the Vendor.
5.2: We reserve the right to change the material as initially requested on the order.
5.3: We reserve the right to change the spacing of the characters on your plates if we deem the spacing requested to be excessive.
5.3: Number plates are a bespoke item, and therefore the traditional 14-day cooling-off period does not apply. As such, we are not obliged to offer a full refund for any of our products.
5.4: We reserve the right to charge a Cancellation Fee of £3.99 per plate for any orders which have been cancelled by you. This is to cover administration costs, as well as any associated wasted materials.
5.5: At our discretion, we can refund the cost of your postage, accessories, and fitting kits.
6.1: Orders placed prior to 13:00 will be processed the same working day, providing the required legal documentation has also been received prior to 13:00.
6.2: Orders placed after 13:00 on Fridays, or at any time on a Saturday and Sunday, will be processed on the next working day, providing the documentation has been received prior to 13:00 on that working day.
6.3: Currently, we offer two delivery options: Express Tracked and Standard Delivery Non-tracked. The costs for these are:
- Standard: Included with your order
- Express Tracked – £5.00
6.4: In line with our chosen delivery partner, we cannot guarantee delivery of items on a Saturday.
6.5: The time scales of delivery are indicative and not a guaranteed time frame.
6.6: We cannot be held responsible for delays to your delivery related, either directly or indirectly, to issues caused or associated with our chosen delivery partner. As such, we are unable to offer refunds or compensation for such delays.
6.7: We cannot be held liable if you select an incorrect delivery method.
6.8: We will not be held liable if a UK delivery method is chosen and a non-UK address is entered.
6.9: We cannot be held liable for an incorrect shipping address being entered at the time of order. If we believe an address has been incorrectly entered, then an attempt will be made to contact you. If we are unsuccessful, then we reserve the right to wait until you contact us in relation to your order.
6.10: If your order arrives damaged, you must contact us via email. This email message should contain photographs that clearly highlight any damage or defects, as well as a photograph of the Quality Control label which arrives with your order.
6.11: Our courier will try to deliver your item twice. If you are not available on both of these occasions, they will destroy the goods. PlateBoss.co.uk will not replace any items which have been destroyed by the courier and will result in you purchasing a brand new product.
6.12: Lost items are not deemed lost by couriers until 14 days after posting. We are in no way responsible for any lost items. Any replacements for lost items will be produced and dispatched at our discretion.
6.13: We cannot replace or refund lost or stolen goods in transit without a full postal investigation and trying to determine what went wrong. We may also not refund or replace goods until the postal insurance pays out.
6.14: We will replace any goods that are damaged in transit or do not meet the quality standards that we set. If you have received damaged goods or goods that do not meet your expectations please send an email through to us with photos. All plates are quality-checked before leaving our premises. We cannot refund or resend without seeing photographic evidence.
7.1: We do not accept returns of our number plates as they are a bespoke item.
7.2: At our discretion, we will accept returns of accessories such as plate surrounds. However, a refund or replacement will only be issued if:
- The product is faulty on delivery.
- An incorrect item has been delivered.
7.3: We reserve the right to reject any item returned to us.
7.4: We are in no way liable for any costs incurred should you choose to return an item to us.
7.5: We are unable to accept returns or refund discontinued products.
8.1: All of our orders undertake a Quality Check before being dispatched to you.
8.2: Should you receive a defective product from us, despite the Quality Check being undertaken, we will request information from you, including photographs of the specific issues or defects.
8.3: If you receive a product and there is an immediate defect or issue with the product, you must contact us within 24 hours of receiving the order.
8.4: Upon reporting the issue to us and providing imagery, any claims of a defective product will be investigated by our Operations Manager. If the Operations Manager is unavailable, the most senior available member of staff will investigate on their behalf.
8.5: The decision made by our Operations Manager, or their substitute, is final, and no appeal is possible.
Price and Payment
9.1: The price of the product will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. Please see clause 9.3 for what happens if we discover an error in the price of the product you order.
9.3 It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
9.4: We accept payment with most major credit and debit cards, as well as through PayPal. You must pay for the product when the order is placed.
Your Personal Information
Number Plate Legalities
12.1: Vehicle Registration Number Format
The current vehicle registration format was introduced on 1 September 2001. It consists of:
- 2 letters (referring to the region where the vehicle is first registered).
- 2 numbers (indicating when it was issued).
- A space and 3 letters chosen at random.
12.2: Displaying Vehicle Registration Numbers
Vehicle registration numbers must be correctly displayed on number plates as set out in the Road Vehicles (Display of Registration Marks) Regulations.
12.2.1: You cannot rearrange or misrepresent numbers and letters on a number plate to form names or words that are hard to read. Doing so could result in a fine of up to £1,000, and your car may fail its MOT test.
12.2.2: We are not responsible for any MOT failures related to the number plates you choose to display on your vehicle.
12.2.3: Misuse of your number plate may lead to the registration number being permanently withdrawn. If misrepresentation occurs, you will not receive a refund for the registration number or any associated costs.
12.2.4: You can’t use a registration number to make your vehicle appear younger than it actually is.
12.3: The British Standard: BS AU 145d and BS AU 145e
The British Standard sets out the characteristics of the number plate, including visibility, strength, and reflectivity. Each number plate must be permanently and legibly marked with:
- British Standard number (currently BS AU 145d, changing to BS AU 145e from 1 September 2021).
- Name, trademark, or other identifying information of the manufacturer or supplier (Ours reads ‘Gould Number Plates’).
- Name and postcode of the supplying outlet (in our case, PlateBoss.co.uk TW4 6BX).
12.4: Vehicles Manufactured After 1 January 1973
Vehicles must display number plates:
- Made of a reflective material.
- With a white background at the front and a yellow background at the back.
- With black letters and numbers.
12.4.1: On 1 September 2001, the regulations introduced a standard font for number plates, making them easier to read.
12.4.2: Vehicles with new or replacement number plates fitted from 1 September 2001 cannot be shown over 3 lines unless exempt due to being registered before 1 January 1973.
12.4.3: The characters on a number plate need to meet specific height and size requirements.
Motorcycles registered on or after 1 September 2001 must only display a number plate at the rear.
12.5.1: Motorbikes or motor tricycles registered before 1 September 2001 can also display a front number plate, but it’s not mandatory.
12.5.2 to 12.5.6: Specific rules apply to tricycles, quad bikes, and motorcycles, including character dimensions and display requirements.
12.6 to 12.9: Flags and Identifying Letters
You can display flags with identifying letters on the left-hand side of the number plate.
12.7: National identifiers or letters that can be used are listed.
12.8: Flags or letters cannot be on the number plate margin and must not be more than 50 millimetres wide.
12.9: Vehicles with both ‘GB’ and the Union flag on their number plate may not need a separate GB sticker when traveling in the EU, except when going to Spain, Malta, or Cyprus.
12.10: Zero Emission Vehicles (ZEVs)
From 8 December 2020, eligible ZEVs can display a green flash on the left-hand side of the number plate. This applies only to vehicles fitting the ZEV category.
12.10.1: We reserve the right to refuse to print a green flash if we deem that the vehicle on which you will be displaying the plate is not a ZEV.
Copyright and Usage of our Site and Materials
13. Inbound and Outbound Links
13.1: General Use and Restrictions
13.1: All trade marks, service marks, trade names, logos, copyright, and other intellectual property rights in our website and its content are either owned by us or licensed to us. All such rights are protected by intellectual property laws around the world, and all rights are reserved.
13.2: Any use of the website and its contents, other than as specifically authorised herein, is strictly prohibited. Any rights not expressly granted herein are reserved by us.
13.3: The name ‘Number 1 Plates,’ the Plate Logo, ‘Plate Builder,’ and the Shield Logo are trademarks of The Plate Company (UK) Ltd.
13.4: Third Party Marks used or displayed on our website are owned by their respective owners. We are not responsible for Third Party Marks and do not grant any license or right to use them without the owner’s prior written permission.
13.6: Content on our website is for personal, private, and non-commercial use. Reproduction or distribution without our prior written consent is prohibited.
13.7: When sharing content, no additions or deletions should be made, and content should be accurately represented. Prohibited alterations include changing text, altering images, and removing accompanying text from images, media, or graphics.
13.8: Use of data mining or scraping technology to extract or reproduce data or content from our website without prior written consent is prohibited.
13.9: When passing on content, acknowledge us as the authors or credited authors. Reproducing, duplicating, copying, or reselling any part of our website without explicit permission is prohibited.
13.10: Unauthorised access, interference, damage, or disruption of our website, systems, hardware, or networks is prohibited without prior written consent.
13.12: Do not submit information about individuals under 18 without their prior written consent. Do not submit sensitive personal information without your explicit consent.
13.13: If information is submitted accidentally or intentionally, you consent to our processing based on Article 9(2)(a) of the General Data Protection Regulation.
14. Inbound and Outbound Links
14.1: Third Party Content and Websites
Links to third-party content or websites may appear on our website. We are not responsible for the content of any websites accessible via these links. Third-party content is beyond our control, and we do not guarantee its relevance, suitability, lawfulness, or accuracy.
14.2: Data Processing by Third-Party Websites
14.3 to 14.4: Linking to our Website
You may not link to our website without our prior written consent. If consent is granted, comply with specified conditions and remove links if permission is withdrawn.
15. Viruses and Other Harmful Content
15.1: We do not guarantee that our website is free from viruses or other malicious software.
15.2: We are not responsible for any bugs or viruses on our website, and you assume the entire cost of necessary servicing, repair, or correction in case of any damage caused.
15.3: Ensure that you have up-to-date and effective anti-virus protection on your computer or browsing device.
15.4: Do not upload viruses, malware, spyware, or any harmful programs to our website.
15.5 to 15.6: Prohibited actions include attempting unauthorised access, denial of service attacks, and any action contravening the Computer Misuse Act 1990.
15.7: We may report breaches to relevant authorities and disclose your identity.
16. Exclusions and Limitations of Liability
16.1: We do not exclude liability where unlawful, such as for death or personal injury caused by negligence. If applicable law permits, limitations apply to the maximum extent allowed.
16.2: We are not liable for various losses or damages arising from your use of our website, including loss of data, inability to access the website, reliance on website content, loss of savings, profits, business, revenue, reputation, goodwill, or opportunities.
16.3: Even if advised of potential loss or damage, you assume liability for the entire cost of necessary servicing or correction.
16.4: We are not liable for damage avoidable by applying a free update or caused by failure to follow instructions.
16.5: We are not liable for third-party content or the conduct of third parties, and the risk rests entirely with you.
16.6: Damages, if any, are not sufficient to entitle you to injunctive relief against us.
16.7: Unenforceable provisions are construed as limitations on liability to the maximum extent allowed by law.
17.1: You agree to defend, indemnify, and hold us harmless from claims, liabilities, damages, losses, and expenses arising from your use of the website, breach of these Terms, violation of third-party rights, violation of laws, rules, or regulations, and any misrepresentation.
17.2: You will cooperate in our defence, and we reserve the right to assume exclusive defence and control of any matter subject to indemnification.
18.1 to 18.2: The website is provided on an “as is,” “as available,” and “with all faults” basis. We disclaim all representations, warranties, or endorsements, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and freedom from computer virus.
18.3: We do not guarantee an error-free, uninterrupted service or that the information on the website is accurate, complete, or useful. Your use of the website is at your sole risk.
18.4: We do not warrant the lawfulness of your use in any jurisdiction, and we specifically disclaim such warranties.
18.5: By accessing the website, you represent that your activities are lawful in every jurisdiction where you use the service.
18.6: We do not endorse content and disclaim responsibility or liability for any loss, damage, injury, claim, liability, or cause of action resulting from any content.
19. Other Additional Terms (continued)
19.6 to 19.11: The company may transfer this agreement to another organisation, requiring notification to users. Users need written consent to transfer their rights. The contract is solely between the user and the company. If any part of the contract is deemed illegal, the rest remains in force. Delay in enforcing the contract does not waive the right to enforce it later. The terms are governed by English law, and legal proceedings can be brought in English, Scottish, or Northern Irish courts.
20. Our Warranty
20.1: The warranty covers manufacturing defects, including delamination of the plate and letters becoming unstuck from the plate.
20.2: Exclusions from the warranty include damage during the fitting process, such as cracks to the acrylic when drilling, and any damage to the letters.
20.3: General wear and tear are not covered by the warranty.
20.4: The warranty is valid for three years from the date of the initial order.
20.5 to 20.7: Damages must be reported promptly via email to firstname.lastname@example.org , accompanied by photographic evidence. Proof of purchase may be requested.
20.8: The company reserves the right to deny a warranty request.
20.9: The terms and conditions of the warranty agreement may be altered without prior notice.
20.10: Accepted warranty claims result in a replacement with a like-for-like product. If not possible, the closest available product will be provided. No financial alternatives are offered.