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FAQs
[/vc_column_text][/vc_column][/vc_row][vc_row full_width=”stretch_row_content” content_placement=”middle”][vc_column][vc_empty_space][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][vc_tta_accordion active_section=”1″ collapsible_all=”true”][vc_tta_section title=”Why do I have to send you my documents to order number plates?” tab_id=”1621939458522-563787a4-622e”][vc_column_text]The DVLA strictly requires all original documents to be verified in person by the manufacturing company. This is a legal requirement for all number plate suppliers.– To order number plates from Plate Boss, you must send us your original physical ID document and entitlement document before we can produce them.
This is to stop criminals from cloning number plates for criminal purposes. After you have placed your order on our website, you will be emailed instructions on how to best send your documents to us.
IF YOU DO NOT PROVIDE THESE DOCUMENTS WHEN PURCHASING YOUR PLATES, THEY ARE NOT CONSIDERED ROAD LEGAL.
Any company which is providing number plates without seeing the original documents is operating illegally.
For a full list of acceptable documents please see our Valid Documents page.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Which ID documents do I have to provide?” tab_id=”1621939458557-a82fa456-22bc”][vc_column_text]Please view our “Valid Documents” page to see which ID documents are suitable – you can find this page here.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][vc_tta_accordion active_section=”1″ collapsible_all=”true”][vc_tta_section title=”Do you offer a warranty on your Number Plates?” tab_id=”1621939458620-60b605f8-0313″][vc_column_text]
All Plate Boss plates come with a 12 month warranty as standard. This covers you for
- Tunnelling – This is where the reflective part of the number plate gets water behind and separates from the acrylic.
- De-lamination of the letters.
- Fading
When drilling screws in to any number plates, you compromise the integrity of the plate, its reflective abilities and longevity. There for we only provide fixing pads for our plates. If you chose to drill holes into the your number plates, this will immediately void the warranty.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I collect my order?” tab_id=”1621939458659-850f51bd-33a4″][vc_column_text]Yes you can! Simply place your order online and select collect from store at checkout. Once your order has been received we will contact you to arrange a time for you to visit our workshop with your documents, to collect your plates. Visit our contact us page for address and opening times.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][vc_tta_accordion active_section=”1″ collapsible_all=”true”][vc_tta_section title=”Do your plates fit curved bumpers?” tab_id=”1621939458709-ead0a930-3d5e”][vc_column_text]Yes, all our plates fit curved bumpers. Our 3d/4d and 4d Gel characters are attached using extremely strong 3M adhesive. If however, your vehicle bumper has an extreme curve it may be best to order printed or 3D Gel plates as these characters are more flexible.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][vc_tta_accordion active_section=”1″ collapsible_all=”true”][vc_tta_section title=”Are 3D/4D & 5D Number Plates road legal?” tab_id=”1621939458762-2e45ec04-50aa”][vc_column_text]Yes. As long as ALL the other criteria set by the DVLA are met then they are completely road legal. Here is a useful link to the DVLA Government website that clearly states “Characters on a number plate can be 3D.” – Government Number Plate Rules. (‘4D’ is an industry-standard name, they are still 3D)[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I add a extra text to my number plate, such as my name or company?” tab_id=”1621939458793-dec92889-0811″][vc_column_text]No. This is not road legal. Simple[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][vc_column width=”1/2″][vc_tta_accordion active_section=”1″ collapsible_all=”true”][vc_tta_section title=”Do the names on the ID and Entitlement Document need to match exactly?” tab_id=”1621939458881-519da1d1-eb41″][vc_column_text]No they do not. UK law permits the purchase of number plates as a gift. You must use your own ID, along with the entitlement certificate, for the registration plate, belonging to a family member or friend to legally purchase number plates from us.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How will my documents be returned to me?” tab_id=”1621939458917-b8808b6e-1248″][vc_column_text]Rest assured we take the upmost care when handling and shipping your documents. Once we have verified your documents and produced your number plates, we will safely package them both together and return them using a fully tracked and signed for service from Royal Mail.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][vc_tta_accordion active_section=”1″ collapsible_all=”true”][vc_tta_section title=”What is your shipping policy?” tab_id=”1621939458985-0e7bb60c-6f4c”][vc_column_text]As standard ALL Number Plate orders have free Royal Mail Tracked 48 signed for delivery included in the price for the added peace of mind when waiting for your order.
All plates are dispatched within 24 hours of receiving your Identification and entitlement documentation.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I track my order once it has been dispatched?” tab_id=”1621939459026-f70a4eb2-dc06″][vc_column_text]Yes you can! All Number Plate orders are sent via Royal Mail Tracked services. Once we have dispatched your order, you will be emailed a link with your tracking number. If you do not receive this, first please check your spam/junk folders in your email. If you still haven’t received your tracking number please contact us using the contact us page to make sure it has been dispatched.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][vc_tta_accordion active_section=”1″ collapsible_all=”true”][vc_tta_section title=”When will my number plates be dispatched?” tab_id=”1621939459084-fdfed71a-ebd8″][vc_column_text]All plates are dispatched within 24 hours of receiving your Identification and entitlement documentation.
As standard ALL Number Plate orders have free Royal Mail Tracked 48 signed for delivery included in the price for the added peace of mind when waiting for your order.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What is the standard UK Number Plate size?” tab_id=”1621939459120-224d2540-c5d5″][vc_column_text]Standard UK number plates are 520mm in length and 111mm in height. These are the ones you mainly see on the roads today.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][vc_tta_accordion active_section=”1″ collapsible_all=”true”][vc_tta_section title=”Can I expect my number plates to be flawless?” tab_id=”1621939459174-2f19211b-27b5″][vc_column_text]We make every attempt to produce perfect plates every time, and we have a quality control procedure which means every number plate is inspected before dispatch. However, it is worth bearing in mind that the product you are receiving is a handmade custom product so in very rare cases, a slight imperfection may be present. This will not render your plates illegal or non compliant. If upon inspection, prior to dispatch, we feel any plates will not meet the legal requirements, we will discard them and restart the production of your plates. Customer Satisfaction is our aim.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]
If you would like any more information on this matter please contact us:
Email: info@plateboss.co.uk
Call: 02037 332494
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Michelle Maponga12/07/2024Wonderful service from start to finish. I love my plate!
Rawad Haddad06/07/2024That was very quick and easy. The gentleman was very helpful.
TW10 Architects04/07/2024Great quality and service
Sam Gardner01/07/2024Awesome plates. Thanks again 🙌
David Monk17/06/2024Very nice man/owner made up my 3D Gel Hex Plates while I waited. Really pleased with them and would recommend Plate Boss highly.
Shane Cardozo17/06/2024Service was very nice cheers
Elton Muhametaj13/06/2024Very fast service 3d gel
Shyam Yadav01/06/202410/10 would highly recommend. Very easy and quick process