This page summarises how returns, refunds and cancellations work for orders placed with PlateBoss.co.uk (Homee Ltd). It should be read alongside our full Terms & Conditions, which remain the governing document.

Bespoke, made-to-order plates

Every number plate we produce is made to your vehicle’s specific registration, so it is treated as a bespoke item under the Consumer Contracts Regulations. This means the standard 14-day cooling-off period for online purchases does not apply once production has started.

Cancelling an order

If you need to cancel or change an order, contact us as soon as possible at info@plateboss.co.uk. If we haven’t started making your plates, we’ll make the change or cancel your order with a full refund.

Once your registration has been printed, your plates are bespoke and we can’t refund them. At our discretion we may refund delivery charges, accessories and fitting kits that haven’t been sent.

Faulty or damaged plates

All plates are quality-checked before dispatch. If your order arrives damaged, faulty or not as you ordered, please email us as soon as possible, ideally within 24 hours of delivery, with your order number, photos of the issue and the quality control label included with your order. Where the problem is our responsibility, we’ll remake and re-send your plates free of charge, or refund you if we can’t.

This doesn’t affect your rights under the Consumer Rights Act 2015.

Accessories and other products

Number plates can’t be returned once produced, as they are bespoke items. Accessories that aren’t personalised, such as adhesive pads or plate surrounds, can be cancelled within 14 days of delivery if unused and returned in their original condition. You pay the return postage.

Lost or delayed deliveries

Royal Mail treats a tracked item as lost 14 days after dispatch. If your order hasn’t arrived, please tell us. We’ll raise a claim with Royal Mail and, once it confirms the loss, remake and re-send your order at no cost, or refund you.

Warranty

Our plates come with a 3-year warranty from the date of your order. It covers plates that, through normal use, fade, have letters or numbers that come off by themselves, or have a manufacturing fault such as delamination.

Drilling holes in the plates voids the warranty. The warranty doesn’t cover damage caused by an accident or impact, criminal damage, vandalism or attempted theft, damage from fitting or removal, or any other damage that isn’t caused by a manufacturing fault.

To make a warranty claim, email info@plateboss.co.uk with your order number and clear photos of the plate and the problem. You’ll need to provide valid documents for the replacement, as the law requires.

Full terms

For the complete legal terms covering orders, delivery, returns and warranty, please see our Terms & Conditions.